3 minutes with Karsten Horne from Reho Travel
- What is your core business?
Travel for all kinds, focusing on corporate travel for organisations with a travel spend of around $1m.
- What sets your business apart from your competitors?
We recognise that there are many kinds of corporate traveller - not just the stereotype of a man in a suit. Our great differentiator is our flexibility, we customise our business around what the client wants.
We also have some passion projects: Vida Travel, Reho Study Tours, rehope, Travel with Kidz and glutenfree travel.
- What elements of your business are currently running in the cloud?
- Tramada - Mid Office Accounting System (Trust Account system)
- Gallileo - Booking System
- ACT! - CRM system
- Website
- Newsletter
- Why do you feel it's important to operate your business in the cloud? What were the main factors/hesitations to consider in moving your business in this direction?
Factors:
- Client access to data with Tramada, and
- Being able to work from anywhere (several of our crew work from home and others send reports in from overseas), and
- Automatic Updates
Hesitation - some products don't work as efficiently with Reho's sized business.
- What functions/elements of your business are you looking to consider moving into the cloud next? (e.g. CRM, mail etc.)
- Benchmarking
- Xero
- Paycycle
- Payments on website
- Tiered approval process for travel
- Digitalising Group/Study Tours booking processes for large groups
We want to remove all paper where possible.
- What are your biggest bottlenecks in your current processes?
Due to our flexibility, we "fit in" with out clients. This can be difficult. Especially where our clients have paper processes and Reho's are paperless.
Integration has meant that there is no longer one consolidator e.g. Gallileo. We now have to pull in online data from a multiple range of data sources.
Management Reporting - Accounting/Clients. We are moving towards client and internal dashboards.
- Do you find that you gain extra revenue or saved on costs by running your business online? If so, what creates the revenue/reduces the expenses and how you have tracked it?
Costs
- Dashboards create the ability to negotiate with our suppliers as we can better view our current volume of business with our suppliers.
- By removing the paper process we can scale paperless procedures and reduce our admin overheads.
Revenue
- With our new website, we expect to see a further drive in online business.
- Additionally, by removing the paper processes, we can increase our ability to sell our packages to clients online.
- Why do you run your accounting in the cloud? What platform do you use and why?
- Tramada - Real time access to clients trust acocunts. Clients also have access to data, invoices and reporting in real time.
- Xero - Streamline processes
- What other products do you link with your online accounting package?
- Resurg Dashboards
- Paycycle
- Enett - online client charging solution
- Emada - online supplier payment solution
- Where would you spend $100,000 on your business and what benefits/ROI would you expect to see?
Spend it on the fitout on a new Headquarters. The ROI would be: Staff retention, great environment and as such there would be a long term return on investment and improve the value of Reho. $100,000 would not fix the other pain points, sadly... Our staff are the core of our business, we want them to continue to stay happy!
- What is the best sporting triumph from the 2nd last weekend in July: The Wallabies winning against South Africa (finally)? Cadel being the first aussie to win the Tour De France, 4x100m Mens Freestyle Gold Meal @ the World Swimming Championships?
Cadel, he's an absolute champion!
The Wallabies? It's not AFL, it's not footy.
Big Thank You to Karsten from Reho Travel for his time and Reho's cloud story.
